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Compliance

Shipping Policy

Shipping, processing, tracking, restricted destinations, and shipment issue policies for research-use orders.

Last Updated: June 19, 2026

This Shipping Policy outlines how Goldmine Peptides (“we,” “us” or “our”) processes and ships orders. Because our products are intended for laboratory research only, extra care is taken in packaging and transportation. Please review this policy before submitting your request or order. By placing an order through our Site, you agree to the terms below.

1. Order Processing

  • Processing Time: Orders are typically processed within 3-5 business days after we receive your finalized request and payment, excluding weekends and holidays. Certain products may require additional time for quality checks or documentation.
  • Order Review: All orders are subject to review. We may contact you to verify your research use, confirm quantities or request additional documentation. We reserve the right to decline or cancel orders that do not meet our research‑use criteria.
  • Backorders: If an item is out of stock, we will notify you of the expected availability date. You may choose to wait for the item, substitute another item or cancel your order.

2. Shipping Methods and Carriers

  • Carriers: We ship via major carriers (e.g., USPS, UPS, FedEx, DHL) at our discretion based on your location, product type and packaging requirements.
  • Service Levels: Options may include standard ground, expedited and express services. During the checkout or invoicing process, you will be informed of available shipping methods and associated costs.
  • Temperature‑Sensitive Products: Certain peptides and reagents require cold‑chain handling. We ship these items with insulated packaging and cold packs to maintain integrity during transit. We do not provide storage or usage instructions; products remain strictly for research use.

3. Shipping Costs

Shipping charges are calculated based on weight, destination, service level and packaging requirements. Estimated shipping costs will be provided on your invoice or during the ordering process. Additional fees may apply for hazardous materials or remote destinations.

4. Shipping Address Responsibility

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or losses due to incorrect or incomplete addresses. Once a package has been delivered to the carrier, we cannot change the delivery address. If a package is returned due to an incorrect address, additional shipping charges may apply.

5. Tracking and Delivery

  • Tracking: Once your order ships, we will provide a tracking number via email. Tracking information may take up to 24 hours to update after pickup by the carrier.
  • Delivery Time: Delivery times vary based on destination, carrier and service level. We are not responsible for delays caused by carriers, customs clearance or events beyond our control (e.g., weather, natural disasters, strikes).
  • Signature Requirement: We may require a signature upon delivery for high‑value or temperature‑sensitive shipments to ensure proper receipt.

6. Lost, Delayed or Damaged Shipments

  • Delayed Shipments: If your shipment is delayed, please refer to the tracking information and contact the carrier. We are unable to expedite delivery once the package is in transit.
  • Lost Shipments: If a package is lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with the carrier and work with you to resolve the issue. Replacement or refund determinations are made case by case.
  • Damaged Shipments: Inspect your order immediately upon arrival. If items are damaged or missing, contact us within 3 days of delivery with photographs of the packaging and contents. We will evaluate the claim and, if approved, offer a replacement or refund. Do not dispose of packaging until the claim has been resolved.

7. Restricted Destinations

Due to regulatory and logistical constraints, we may not ship to certain regions, countries or states. If we cannot ship to your location, we will notify you before accepting your order. It is your responsibility to know and comply with import/export regulations in your jurisdiction.

8. International Shipping

International orders may be subject to customs duties, taxes and brokerage fees, which are the responsibility of the recipient. Transit times may be longer due to customs clearance. Certain products may not be eligible for international shipment.

9. Questions

If you have questions about your shipment or need assistance with tracking, please contact our support team at support@goldminepeptides.com. Please include your order number and tracking number in your inquiry.